--- title: How to Create an Incident in the SiteConnect Web Portal description: Learn how to create an incident from your SiteConnect Web Portal --- [Skip to content](https://docs.sitesoft.com/learn-how-to-manage-an-incident#main-content) [![SiteConnect Logos (LinkedIn Post)](https://docs.sitesoft.com/hs-fs/hubfs/SiteConnect%20Logos%20(LinkedIn%20Post).png?width=161&height=26&name=SiteConnect%20Logos%20(LinkedIn%20Post).png)](https://siteconnect.io/gb) Open main navigation Close main navigation - [Portal](https://app.sitesoft.com/) [Portal](https://app.sitesoft.com/) Need help? - There are no suggestions because the search field is empty. 1. [SiteConnect User Guide](https://docs.sitesoft.com/?hsLang=en) 2. [Incidents](https://docs.sitesoft.com/incidents?hsLang=en) # How to Create an Incident in the SiteConnect Web Portal ## Learn how to create an incident from your SiteConnect Web Portal   ### Please watch the following video on how to add Incidents to your Site Connect account:   #### Creating Incidents (6:10) #### If you still need assistance then please keep on reading...   **NOTE -** for more information on how to manage an incident, please click on the following article: [How to manage an incident](https://docs.sitesoft.com/how-to-manage-an-incident?hsLang=en)   To manage your incidents go to the side menu on the left hand side of the web portal and click Incidents ![Incidents side menu](https://docs.sitesoft.com/hs-fs/hubfs/Incidents%20side%20menu.webp?width=174&height=413&name=Incidents%20side%20menu.webp)   You will then see a list of all of your previously recorded incidents. Click on Add Incident to record a new one.   ![Add incidents](https://docs.sitesoft.com/hs-fs/hubfs/Add%20incidents.webp?width=688&height=68&name=Add%20incidents.webp)   This will bring up the Incident form editor below: ![](https://docs.sitesoft.com/hs-fs/hubfs/image-png-Sep-01-2024-11-34-43-7649-PM.png?width=688&height=367&name=image-png-Sep-01-2024-11-34-43-7649-PM.png)   From here you will be able to fill in the following: - **Date & Time- Select the time and date the incident took place. Click the calendar icon to select from a calendar view**  **![Calendar](https://docs.sitesoft.com/hs-fs/hubfs/Calendar.png?width=115&name=Calendar.png)** - **Summary of Incident** - **What type of treatment was required (choose from drop down menu)** - **Type of Incident- Near Miss, Property Damage, Illness etc. (choose from dropdown)** - **Who was involved** - **Drug & Alcohol Testing Required? (Y/N)** - **If the incident requires a WorkSafe Notification (Y/N)** - **Does the incident require an investigation?** - **Provide a reason for investigating the incident** - **Is this a Lost Time Injury (Y/N)** - **Causal Analysis Findings**   You will then Select the Sites you want to associate with this incident by clicking **Select Projects/Sites**   ![Selecting projects incidents](https://docs.sitesoft.com/hs-fs/hubfs/Selecting%20projects%20incidents.webp?width=627&height=183&name=Selecting%20projects%20incidents.webp)   Then tick the Sites you want to associate and click **Select & Close**.   ![Selecting projects incidents-1](https://docs.sitesoft.com/hs-fs/hubfs/Selecting%20projects%20incidents-1.webp?width=688&height=613&name=Selecting%20projects%20incidents-1.webp)   You can also add/upload any relevant files by clicking **Browse Files.**   **The following file types and photo formats are permitted:** doc, pdf, docx, zip, jpg, jpeg, bmp, png, gif, heic, heif, hevc, xls, xlsx, eml, csv, txt, mp3, m4a   ![Browse files incident](https://docs.sitesoft.com/hs-fs/hubfs/Browse%20files%20incident.webp?width=645&height=197&name=Browse%20files%20incident.webp)   Then select the affected users by clicking Affected Users and ticking the appropriate Users. Then click **Select & Close.**   **![Affected users](https://docs.sitesoft.com/hs-fs/hubfs/Affected%20users.webp?width=645&height=197&name=Affected%20users.webp)** ![Selecting users incident](https://docs.sitesoft.com/hs-fs/hubfs/Selecting%20users%20incident.webp?width=688&height=607&name=Selecting%20users%20incident.webp)   Once all Sites, Files and Users have been selected and uploaded, you can click Save.     ![Save incident-1](https://docs.sitesoft.com/hs-fs/hubfs/Save%20incident-1.webp?width=644&height=231&name=Save%20incident-1.webp)   You will then be able to see this in your Incidents View and Download as a PDF if required     ![Downlaod PDF](https://docs.sitesoft.com/hs-fs/hubfs/Downlaod%20PDF.webp?width=688&height=88&name=Downlaod%20PDF.webp)   If you are on site and need to report an incident through the SiteConnect Mobile App, please see [this article.](https://docs.sitesoft.com/how-to-report-an-incident-from-your-siteconnect-mobile-app?hsLang=en)   **NOTE-** for more information on how to manage a created incident, please see the following article: [https://docs.sitesoft.com/how-to-manage-an-incident](https://docs.sitesoft.com/how-to-manage-an-incident?hsLang=en)   **If you need any further help or have any questions please contact the support team by email: [support@siteconnect.io](mailto:support@siteconnect.io) or Ph: [0800 748 763](tel:64800748763)** - [About SiteConnect](https://docs.sitesoft.com/about-siteconnect?hsLang=en) - [Get Started](https://docs.sitesoft.com/get-started?hsLang=en#main-content) - [Understand Roles & Permissions](https://docs.sitesoft.com/get-started?hsLang=en#understand-roles-permissions) - [Assets](https://docs.sitesoft.com/assets?hsLang=en#main-content) - [Getting Started With Assets](https://docs.sitesoft.com/assets?hsLang=en#getting-started-with-assets) - [Set Up Your Asset Register](https://docs.sitesoft.com/assets?hsLang=en#set-up-your-asset-register) - [Manage Your Assets](https://docs.sitesoft.com/assets?hsLang=en#manage-your-assets) - [Manage Asset Safety](https://docs.sitesoft.com/assets?hsLang=en#manage-asset-safety) - [Troubleshoot Assets](https://docs.sitesoft.com/assets?hsLang=en#troubleshoot-assets) - [Account](https://docs.sitesoft.com/account?hsLang=en#main-content) - [Company Documents](https://docs.sitesoft.com/account?hsLang=en#company-documents) - [Charts & Graphs](https://docs.sitesoft.com/charts-graphs?hsLang=en) - [Contractors](https://docs.sitesoft.com/contractors?hsLang=en) - [Covid-19 Module](https://docs.sitesoft.com/covid-19-module?hsLang=en) - [Digital Signatures](https://docs.sitesoft.com/digital-signatures?hsLang=en) - [Employees](https://docs.sitesoft.com/employees?hsLang=en#main-content) - [Documents](https://docs.sitesoft.com/employees?hsLang=en#documents) - [Export](https://docs.sitesoft.com/employees?hsLang=en#export) - [Forms](https://docs.sitesoft.com/employees?hsLang=en#forms) - [Form Builder](https://docs.sitesoft.com/form-builder?hsLang=en) - [Hazards/Risks](https://docs.sitesoft.com/hazards-risks?hsLang=en#main-content) - [hazards/risks in mobile app](https://docs.sitesoft.com/hazards-risks?hsLang=en#hazards-risks-in-mobile-app) - [Incidents](https://docs.sitesoft.com/incidents?hsLang=en) - [Inductions](https://docs.sitesoft.com/inductions?hsLang=en) - [Inspections/Audits](https://docs.sitesoft.com/inspections-audits?hsLang=en) - [Messages](https://docs.sitesoft.com/messages?hsLang=en) - [My Pre-Qualifications](https://docs.sitesoft.com/my-pre-qualifications?hsLang=en) - [Notifications](https://docs.sitesoft.com/notifications?hsLang=en) - [TA/JSA/SWMS/RAMS](https://docs.sitesoft.com/ta-jsa-swms-rams?hsLang=en) - [Tasks](https://docs.sitesoft.com/tasks?hsLang=en) - [Templates](https://docs.sitesoft.com/templates?hsLang=en#main-content) - [Hazardous Substances/COSHH](https://docs.sitesoft.com/templates?hsLang=en#hazardous-substances-coshh) - [Documents](https://docs.sitesoft.com/templates?hsLang=en#documents) - [Reporting](https://docs.sitesoft.com/reporting?hsLang=en) - [Sites and Subsites](https://docs.sitesoft.com/sites-and-subsites?hsLang=en) - [Safety Observations](https://docs.sitesoft.com/safety-observations?hsLang=en) - [SiteConnect Mobile App](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#main-content) - [Site Induction](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#site-induction) - [Toolbox Talks](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#toolbox-talks) - [Tasks](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#tasks) - [Troubleshooting](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#troubleshooting) - [Incidents](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#incidents) - [Forms](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#forms) - [Inspections/Audits](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#inspections-audits) - [User Profile](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#user-profile) - [Sign Out](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#sign-out) - [Geofencing](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#geofencing) - [Training](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#training) - [Sites](https://docs.sitesoft.com/sites?hsLang=en#main-content) - [Manage Site](https://docs.sitesoft.com/sites?hsLang=en#manage-site) - [QR Codes](https://docs.sitesoft.com/sites?hsLang=en#qr-codes) - [Toolbox Talks](https://docs.sitesoft.com/sites?hsLang=en#toolbox-talks) - [Task Analysis Documents](https://docs.sitesoft.com/sites?hsLang=en#task-analysis-documents) - [Geofencing](https://docs.sitesoft.com/sites?hsLang=en#geofencing) - [Safety Plan/Phase Plan](https://docs.sitesoft.com/safety-plan-phase-plan?hsLang=en) - [Manage Sign-in and Inductions](https://docs.sitesoft.com/manage-sign-in-and-inductions?hsLang=en#main-content) - [Get started with sign-in and inductions](https://docs.sitesoft.com/manage-sign-in-and-inductions?hsLang=en#get-started-with-sign-in-and-inductions) - [Manage geofencing sign-in and out](https://docs.sitesoft.com/manage-sign-in-and-inductions?hsLang=en#manage-geofencing-sign-in-and-out) - [Troubleshoot sign-in and inductions](https://docs.sitesoft.com/manage-sign-in-and-inductions?hsLang=en#troubleshoot-sign-in-and-inductions) - [Visitor Kiosk App](https://docs.sitesoft.com/visitor-kiosk-app?hsLang=en) - [SiteConnect Super Admins Only](https://docs.sitesoft.com/siteconnect-super-admins-only?hsLang=en) [![SiteConnect Logos (LinkedIn Post)](https://docs.sitesoft.com/hs-fs/hubfs/SiteConnect%20Logos%20(LinkedIn%20Post).png?width=155&height=25&name=SiteConnect%20Logos%20(LinkedIn%20Post).png "SiteConnect Logos (LinkedIn Post)")](https://siteconnect.io/) ###### **Still need help?** We're here if you can't find the answer you're looking for. AU & NZ• support@siteconnect.io • NZ 0800 748 763 • AU 1300 637 183 UK • support.uk@siteconnect.io • +44 333 043 5727 Copyright © 2026, SiteConnect.io Limited ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "caption" : { "@type" : "MediaObject", "contentUrl" : "https://docs.sitesoft.com/media-transcripts/73061215041/en.vtt", "inLanguage" : "en", "name" : "en Captions" }, "contentUrl" : "https://8030145.fs1.hubspotusercontent-na1.net/hubfs/8030145/Creating%20Incidents%20Pub.mp4", "dateModified" : "2025-09-04T04:13:13.324Z", "duration" : "PT6M10S", "height" : 1080, "name" : "Creating Incidents Pub", "thumbnailUrl" : "https://8030145.fs1.hubspotusercontent-na1.net/hubfs/8030145/Creating%20Incidents%20Pub.mp4/medium.jpg", "uploadDate" : "2022-05-09T02:23:25.382Z", "width" : 1920 } ```