Why does an Asset QR Code show “Not Linked”?

A Not Linked message means the QR code has been unlinked from an asset — usually because a new code was claimed for it, releasing the old one.

At a glance

For	Company administrators
Platform	Web Portal and Mobile App
Applies to	All regions
Time to Read	About 1 minute
Checks in this article	• The new QR code was claimed for this asset. • The code was regenerated. • The code belongs to a different account.

Checks to complete

A new QR code was claimed for this asset

Claiming a new code releases the previous one, which becomes an orphaned code for your account — this is expected if you've recently claimed a replacement.

The code was regenerated

Using Regenerate QR Code creates a new active code and can leave the previously printed code unlinked.

The code belongs to a different account

You can only claim codes that are unclaimed or already belong to your account — a printed code from elsewhere won't link to your assets.

Result

You'll know it's fixed when scanning the code opens the correct asset's details instead of the Not Linked message.