--- title: Why can't someone complete an assigned Account Induction? description: If an Account Induction won't save or submit, check connection, whether it's enabled, unsaved module answers, the kiosk restriction, missing modules and prior submission. --- [Skip to content](https://docs.sitesoft.com/why-cant-someone-complete-an-assigned-induction#main-content) [![SiteConnect Logos (LinkedIn Post)](https://docs.sitesoft.com/hs-fs/hubfs/SiteConnect%20Logos%20(LinkedIn%20Post).png?width=161&height=26&name=SiteConnect%20Logos%20(LinkedIn%20Post).png)](https://siteconnect.io/gb) Open main navigation Close main navigation - [Portal](https://app.sitesoft.com/) [Portal](https://app.sitesoft.com/) Need help? - There are no suggestions because the search field is empty. 1. [SiteConnect User Guide](https://docs.sitesoft.com/?hsLang=en) 2. [Manage Sign-in and Inductions](https://docs.sitesoft.com/manage-sign-in-and-inductions?hsLang=en) 3. [Troubleshoot sign-in and inductions](https://docs.sitesoft.com/manage-sign-in-and-inductions?hsLang=en#troubleshoot-sign-in-and-inductions) # Why can't someone complete an assigned Account Induction? ## Work through the most common reasons an Account Induction won't save or submit, on either platform. This usually comes down to one of a few things affecting the worker completing it: a lost connection, a disabled account induction, or trying to complete it somewhere SiteConnect doesn't support, such as the kiosk. Rarer causes include an induction with no modules to work through yet, and confusion with one that's already been submitted. ### At a glance | For | Company administrators and site managers | | --- | --- | | Platform | Web Portal and Mobile App | | Applies to | All regions | | Time to Read | About 4 minutes | | You'll learn how to | • Rule out the most common blockers. • Tell a saving problem from a submitting problem. • Know when to contact Customer Success instead of continuing to check. | ### Checks to complete  #### Does the worker have a live internet connection? Inductions aren't cached for offline use, so both loading content and saving an answer need a signal. A dropped connection partway through a module can look like the induction is refusing to save. #### Is the induction still enabled? Turning an induction off hides it from everyone it's assigned to, though nobody's progress is lost. Check the **Enabled** column on the inductions list — No in red means the induction isn't visible to the worker at all right now. ![image\_2026-09-04\_151809341](https://docs.sitesoft.com/hs-fs/hubfs/Knowledge%20Base%202026/Manage%20Sign-in%20and%20Inductions/Troubleshoot%20sign-in%20and%20inductions/Why%20isnt%20geofencing%20or%20GPS%20recording%20site%20attendance/Why%20cant%20someone%20complete%20an%20assigned%20Induction/image_2026-09-04_151809341.png?width=670&height=341&name=image_2026-09-04_151809341.png) #### Can the worker find the Account Induction In the Mobile App, the worker can find an assigned Account Induction from: - The **Tasks** widget in the App Homes Screen, which displays the number of incomplete Account Inductions, such as “1 incomplete Account Induction”. - **Account Inductions** in the top right side menu. Workers will usually complete Account Inductions in the Mobile App, but they can also complete them in the Web Portal. If the **My Inductions** widget is not displayed on the dashboard, the worker can add it: 1. Select **+** in the top-right corner of the dashboard. 2. Add a row with one column. 3. Select the chart option for the new row. 4. Select **My Inductions**. The widget then displays the Account Inductions assigned to the worker. #### Has the worker saved their progress?  SiteConnect saves progress separately for each module. In the Web Portal, select **Save Answers**. In the Mobile App, tap **Save & Continue**. Any answers entered but not saved will be lost. When a worker reopens an induction, it starts at the first module. Their saved answers remain, but they must move forward through the modules to return to where they stopped. Modules follow a fixed order: **Introduction**, each content section and then **Questions**. Use **Next** and **Back** to move between modules in the Web Portal. In the Mobile App, swipe between modules or tap **Previous** to return to the preceding module. On Mobile, **Back** and **Previous** perform different actions. Tapping **Back** exits the induction and displays an **Induction Not Completed** warning. It does not save any unsaved answers in the current module. #### Are all modules marked as Saved?  In the Web Portal, every module must display a **Saved** badge before the induction can be completed. Once all modules are saved, select **Submit Answers**. If the induction still appears as outstanding, the worker may have saved each module without completing the final submission. They must select **Submit Answers** in the Web Portal or **Save & Close** on the final module in the Mobile App. **Note** Nobody fails an induction — there's no score or pass mark, and SiteConnect never rejects the answers a worker saves.  #### Is the worker using a kiosk?  Account Inductions cannot be accessed or completed from a kiosk. The kiosk’s **Hazards & Risks** screen is separate sign-in content that workers acknowledge when entering the site. It does not contain modules or have its own completion status. The worker must use the Mobile App or Web Portal to complete an Account Induction. #### Does the induction contain any modules?  If an enabled Account Induction contains no modules, the worker sees a message stating that there is nothing to display. An administrator must add at least one module before the induction can be completed. #### Has the worker already submitted the induction?  Once an Account Induction has been submitted, its answers cannot be changed. If a worker is trying to correct an answer, check whether their status already shows as **Completed.** **Warning** Resetting account induction statuses returns every assigned worker to **Not Started** and cannot be undone. Confirm that everyone’s status should be reset before continuing. Resetting account induction statuses is the only way to allow workers to complete the induction again. If the induction is disabled when the changes are saved, the reset is not applied and no message is displayed. #### Does the Account Induction Report show their progress? A worker’s module progress may be saved, but their status in the Induction Report remains Not Started until they submit the entire induction. A worker who is partway through can therefore still appear as Not Started which displays as a red cross icon in the employees and contractor employees tab. ### Result  Once the issue is resolved, the worker can save every module and complete the induction by selecting **Submit Answers** in the Web Portal or tapping **Save & Close** on the final module in the Mobile App. Their status then changes to Completed in the Induction Report. ![Completed in the Induction Report](https://docs.sitesoft.com/hs-fs/hubfs/Knowledge%20Base%202026/Manage%20Sign-in%20and%20Inductions/Why%20cant%20someone%20complete%20an%20assigned%20Account%20Induction/Completed%20in%20the%20Induction%20Report.png?width=670&height=314&name=Completed%20in%20the%20Induction%20Report.png) ### When to contact SiteConnect Customer Support If the worker still cannot complete the induction after you have completed these checks, contact SiteConnect Customer Success and provide the worker’s name and the name of the induction. - [About SiteConnect](https://docs.sitesoft.com/about-siteconnect?hsLang=en) - 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