Why can't I see an Asset in the Mobile App?

An asset usually doesn't appear in the Mobile App because it isn't marked visible on mobile, isn't linked to the site you're viewing, or has been archived.

At a glance

For	Company administrators, site managers
Platform	Web Portal
Applies to	All regions
Time to Read	About 2 minutes
Checks in this article	• The asset isn't market Visible on the Mobile app. • The asset isn't linked to your current site. • The asset has been archived.

Checks to complete

The asset isn't marked Visible on Mobile app

Open the asset in the Web Portal, then turn on Visible on Mobile app from its Details tab.

The asset isn't linked to your current site

The Mobile App asset list is scoped to your currently selected site. Switch sites using the site selector, or link the asset to the site you're working from.

The asset has been archived

Open Filter in the Web Portal, enable the archived option, then select Restore if the asset shouldn't be archived.

Result

You'll know it's fixed when the asset appears in the Mobile App's asset list for the correct site.