--- title: Why can't I see an Asset in the Mobile App? description: Fix an asset that's missing from the SiteConnect Mobile App by checking its visibility flag, site link and archive status. --- [Skip to content](https://docs.sitesoft.com/why-cant-i-see-an-asset-in-the-mobile-app#main-content) [![SiteConnect Logos (LinkedIn Post)](https://docs.sitesoft.com/hs-fs/hubfs/SiteConnect%20Logos%20(LinkedIn%20Post).png?width=161&height=26&name=SiteConnect%20Logos%20(LinkedIn%20Post).png)](https://siteconnect.io/gb) Open main navigation Close main navigation - [Portal](https://app.sitesoft.com/) [Portal](https://app.sitesoft.com/) Need help? - There are no suggestions because the search field is empty. 1. [SiteConnect User Guide](https://docs.sitesoft.com/?hsLang=en) 2. [Assets](https://docs.sitesoft.com/assets?hsLang=en) 3. [Troubleshoot Assets](https://docs.sitesoft.com/assets?hsLang=en#troubleshoot-assets) # Why can't I see an Asset in the Mobile App? ## Restore access by checking the asset's visibility flag, site link and archive status. An asset usually doesn't appear in the Mobile App because it isn't marked visible on mobile, isn't linked to the site you're viewing, or has been archived. ### At a glance | For | Company administrators, site managers | | --- | --- | | Platform | Web Portal | | Applies to | All regions | | Time to Read | About 2 minutes | | Checks in this article | • The asset isn't market Visible on the Mobile app.   • The asset isn't linked to your current site. • The asset has been archived. | ### Checks to complete #### The asset isn't marked Visible on Mobile app Open the asset in the Web Portal, then turn on **Visible on Mobile app** from its Details tab. ![image\_2026-07-24\_112615564](https://docs.sitesoft.com/hs-fs/hubfs/Knowledge%20Base%202026/Assets/Troubleshoot%20Assets%20and%20Equipment/Why%20cant%20I%20see%20an%20Asset%20in%20the%20Mobile%20App/image_2026-07-24_112615564.png?width=670&height=333&name=image_2026-07-24_112615564.png) #### The asset isn't linked to your current site The Mobile App asset list is scoped to your currently selected site. Switch sites using the site selector, or link the asset to the site you're working from. ![Screenshot 2026-07-24 112720](https://docs.sitesoft.com/hs-fs/hubfs/Knowledge%20Base%202026/Assets/Troubleshoot%20Assets%20and%20Equipment/Why%20cant%20I%20see%20an%20Asset%20in%20the%20Mobile%20App/Screenshot%202026-07-24%20112720.png?width=670&height=332&name=Screenshot%202026-07-24%20112720.png) #### The asset has been archived Open **Filter** in the Web Portal, enable the archived option, then select **Restore** if the asset shouldn't be archived. ![image\_2026-07-24\_112826089](https://docs.sitesoft.com/hs-fs/hubfs/Knowledge%20Base%202026/Assets/Troubleshoot%20Assets%20and%20Equipment/Why%20cant%20I%20see%20an%20Asset%20in%20the%20Mobile%20App/image_2026-07-24_112826089.png?width=670&height=332&name=image_2026-07-24_112826089.png) ### Result You'll know it's fixed when the asset appears in the Mobile App's asset list for the correct site. - [About SiteConnect](https://docs.sitesoft.com/about-siteconnect?hsLang=en) - [Get Started](https://docs.sitesoft.com/get-started?hsLang=en#main-content) - [Understand Roles & Permissions](https://docs.sitesoft.com/get-started?hsLang=en#understand-roles-permissions) - [Manage Roles & Permissions](https://docs.sitesoft.com/get-started?hsLang=en#manage-roles-permissions) - [Assets](https://docs.sitesoft.com/assets?hsLang=en#main-content) - [Getting Started With Assets](https://docs.sitesoft.com/assets?hsLang=en#getting-started-with-assets) - [Set Up Your Asset Register](https://docs.sitesoft.com/assets?hsLang=en#set-up-your-asset-register) - [Manage Your Assets](https://docs.sitesoft.com/assets?hsLang=en#manage-your-assets) - [Manage Asset Safety](https://docs.sitesoft.com/assets?hsLang=en#manage-asset-safety) - [Troubleshoot Assets](https://docs.sitesoft.com/assets?hsLang=en#troubleshoot-assets) - [Account](https://docs.sitesoft.com/account?hsLang=en#main-content) - [Company Documents](https://docs.sitesoft.com/account?hsLang=en#company-documents) - [Charts & Graphs](https://docs.sitesoft.com/charts-graphs?hsLang=en) - [Contractors](https://docs.sitesoft.com/contractors?hsLang=en) - [Covid-19 Module](https://docs.sitesoft.com/covid-19-module?hsLang=en) - [Digital Signatures](https://docs.sitesoft.com/digital-signatures?hsLang=en) - [Employees](https://docs.sitesoft.com/employees?hsLang=en#main-content) - [Documents](https://docs.sitesoft.com/employees?hsLang=en#documents) - [Export](https://docs.sitesoft.com/employees?hsLang=en#export) - [Forms](https://docs.sitesoft.com/employees?hsLang=en#forms) - [Form Builder](https://docs.sitesoft.com/form-builder?hsLang=en) - [Hazards/Risks](https://docs.sitesoft.com/hazards-risks?hsLang=en#main-content) - [hazards/risks in mobile app](https://docs.sitesoft.com/hazards-risks?hsLang=en#hazards-risks-in-mobile-app) - [Incidents](https://docs.sitesoft.com/incidents?hsLang=en) - [Inductions](https://docs.sitesoft.com/inductions?hsLang=en) - [Inspections/Audits](https://docs.sitesoft.com/inspections-audits?hsLang=en) - [Messages](https://docs.sitesoft.com/messages?hsLang=en) - [My Pre-Qualifications](https://docs.sitesoft.com/my-pre-qualifications?hsLang=en) - [Notifications](https://docs.sitesoft.com/notifications?hsLang=en) - [TA/JSA/SWMS/RAMS](https://docs.sitesoft.com/ta-jsa-swms-rams?hsLang=en) - [Tasks](https://docs.sitesoft.com/tasks?hsLang=en) - [Templates](https://docs.sitesoft.com/templates?hsLang=en#main-content) - [Hazardous Substances/COSHH](https://docs.sitesoft.com/templates?hsLang=en#hazardous-substances-coshh) - [Documents](https://docs.sitesoft.com/templates?hsLang=en#documents) - [Reporting](https://docs.sitesoft.com/reporting?hsLang=en) - [Sites and Subsites](https://docs.sitesoft.com/sites-and-subsites?hsLang=en) - [Safety Observations](https://docs.sitesoft.com/safety-observations?hsLang=en) - [SiteConnect Mobile App](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#main-content) - [Site Induction](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#site-induction) - [Toolbox Talks](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#toolbox-talks) - [Tasks](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#tasks) - [Troubleshooting](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#troubleshooting) - [Incidents](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#incidents) - [Forms](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#forms) - [Inspections/Audits](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#inspections-audits) - [User Profile](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#user-profile) - [Sign Out](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#sign-out) - [Geofencing](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#geofencing) - [Training](https://docs.sitesoft.com/siteconnect-mobile-app?hsLang=en#training) - [Sites](https://docs.sitesoft.com/sites?hsLang=en#main-content) - [Manage Site](https://docs.sitesoft.com/sites?hsLang=en#manage-site) - [QR Codes](https://docs.sitesoft.com/sites?hsLang=en#qr-codes) - [Toolbox Talks](https://docs.sitesoft.com/sites?hsLang=en#toolbox-talks) - [Task Analysis Documents](https://docs.sitesoft.com/sites?hsLang=en#task-analysis-documents) - [Geofencing](https://docs.sitesoft.com/sites?hsLang=en#geofencing) - [Safety Plan/Phase Plan](https://docs.sitesoft.com/safety-plan-phase-plan?hsLang=en) - [Manage Sign-in and Inductions](https://docs.sitesoft.com/manage-sign-in-and-inductions?hsLang=en#main-content) - [Get started with sign-in and inductions](https://docs.sitesoft.com/manage-sign-in-and-inductions?hsLang=en#get-started-with-sign-in-and-inductions) - [Manage geofencing sign-in and out](https://docs.sitesoft.com/manage-sign-in-and-inductions?hsLang=en#manage-geofencing-sign-in-and-out) - [Troubleshoot sign-in and inductions](https://docs.sitesoft.com/manage-sign-in-and-inductions?hsLang=en#troubleshoot-sign-in-and-inductions) - [Visitor Kiosk App](https://docs.sitesoft.com/visitor-kiosk-app?hsLang=en) - [SiteConnect Super Admins Only](https://docs.sitesoft.com/siteconnect-super-admins-only?hsLang=en) - [Use SiteConnect on Mobile](https://docs.sitesoft.com/use-siteconnect-on-mobile?hsLang=en#main-content) - [Manage your profile and app settings](https://docs.sitesoft.com/use-siteconnect-on-mobile?hsLang=en#manage-your-profile-and-app-settings) [![SiteConnect Logos (LinkedIn Post)](https://docs.sitesoft.com/hs-fs/hubfs/SiteConnect%20Logos%20(LinkedIn%20Post).png?width=155&height=25&name=SiteConnect%20Logos%20(LinkedIn%20Post).png "SiteConnect Logos (LinkedIn Post)")](https://siteconnect.io/) ###### **Still need help?** We're here if you can't find the answer you're looking for. AU & NZ• support@siteconnect.io • NZ 0800 748 763 • AU 1300 637 183 UK • support.uk@siteconnect.io • +44 333 043 5727 Copyright © 2026, SiteConnect.io Limited