How do I give an employee Administrator access?

Add the employee to the built-in Administrators role on the RBAC Roles page. Their Users role drops off at the same time, because nobody can hold both.

At a glance

For	Company Administrators and anyone with View and Edit on RBAC roles.
Platform	Web Portal - Roles and permissions are not managed in the mobile app.
Applies to	All regions and subscription tiers
Time to complete	About 2 minutes
You'll learn how to	• Add someone to the built-in Administrators role. • Understand what changes for them when you do.

Before you begin

You need View and Edit access for RBAC Roles.

Caution

Administrators have full access to everything included in your subscription, including RBAC Roles. They can change role permissions and who holds them, including other Administrators, so only give this access to people you trust to manage the whole account.

Step-by-step guide

Step 1: Open RBAC Roles

Select the settings (gear) icon in the top bar, then select RBAC Roles.

Step 2: Open the Administrators role

In the Administrators row, select Employees. Built-in roles show Employees instead of Edit.

Step 3: Open the Employees tab

In the dialog, select the Employees tab.

Step 4: Select the employee

Select Select Employees, choose the person you want to give Administrator access to, then confirm your selection.

Step 5: Close the dialog

Select the X to close the dialog.

You can also assign Administrators from an employee's profile or in bulk from the employees list. See How do I assign roles to employees?

Result

The employee moves from Users to Administrators and appears on the role's Employees tab.

Their access updates automatically the next time they use SiteConnect. They don't need to sign out and back in.

Administrator access covers everything included in your SiteConnect subscription.

Common issues

There's no Select Employees button

You have View access for RBAC Roles, but not Edit. Ask someone with Edit access to add the employee.

You want to give someone broad access, but not everything

The built-in Administrators role can't be edited. Create a custom role instead so you can choose the permissions they need.

SiteConnect asks you to assign another Administrator first

Add the new person to Administrators using the steps above, then try your original change again.

Next recommended step

If someone no longer needs full Administrator access, update their roles so they only keep the access their work requires.

Next article: How do I assign roles to employees?