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      1. SiteConnect Help Center
      2. About SiteConnect

      Clearing cache and cookies

      Clearing cache and cookies (or restarting the app/browser) can often fix many issues, i.e. search or predictive-text glitches. Here’s how to do it depending on what you’re using:

      🧭 If You’re Using SiteConnect in a Web Browser

      Google Chrome

      1. Click the three dots ⋮ in the top-right corner.

      2. Go to Settings → Privacy and security → Clear browsing data.

      3. Choose “Cookies and other site data” and “Cached images and files.”

      4. Select a time range (e.g., “All time” for a full reset).

      5. Click Clear data.

      6. Close Chrome completely and reopen it.

      Microsoft Edge

      1. Click the three dots ⋯ → Settings → Privacy, search, and services.

      2. Under Clear browsing data, click Choose what to clear.

      3. Select Cached images/files and Cookies.

      4. Click Clear now, then restart Edge.

      Safari (Mac)

      1. Click Safari → Settings (or Preferences) → Privacy tab.

      2. Click Manage Website Data…

      3. Choose Remove All → Remove Now.

      4. Quit and reopen Safari.

      📱 If You’re Using the SiteConnect Mobile App

      On iPhone/iPad (iOS)

      1. Go to Settings → General → iPhone Storage.

      2. Find and tap SiteConnect.

      3. Tap Offload App (this clears cache but keeps your data).

      4. Reinstall it by tapping the icon again on your home screen.

      Alternative:
      Simply close and reopen the app by swiping up from the bottom (or double-tapping Home) and swiping SiteConnect away, then reopening it.

       

      On Android

      1. Go to Settings → Apps → SiteConnect (sometimes under “App info”).

      2. Tap Storage and cache.

      3. Tap Clear cache.

        • (If you need a deeper reset, tap Clear storage/data, but note this may sign you out.)

      4. Reopen SiteConnect.

      If you need any further assistance please contact the support team by Email: support@siteconnect.io or Ph: 0800 748 763 (NZ) or Ph: 01300 637183 (Australia)