Skip to content
Portal
  • There are no suggestions because the search field is empty.

Can QR code and geofencing sign-in be used together?

Understand how the two sign-in methods interact when a site uses both.

Yes. A site can have a geofence and QR codes for sign-in at the same time, and different workers can use different methods. Because SiteConnect keeps one active sign-in per person per site, the two methods interact rather than run independently. Exactly how they interact depends on which QR route the person used. 

For

 Company administrators and site managers
Platform Web Portal and Mobile App (geofences and QR codes are set up in the Web Portal) 
Applies to All regions
Time to Read About 2 minutes
You'll understand

  • Why a second sign-in on the same site is usually refused.

  • What happens when GPS has already signed someone in.

  • When a geofence exit closes a sign-in that started another way. 

The two QR routes behave differently

This distinction drives everything below.

Scanned in the mobile app.

  • Suits workers who have the app.
  • Recorded as QR Code.
  • Affected by geofencing, because the app reports both events.

Scanned with the phone camera.

  • Suits visitors and anyone without the app.
  • Recorded as QR Code - Camera.
  • Not affected by geofencing, because there is no app to monitor the geofence.

If GPS has already signed someone in 

A kiosk sign-in attempt is refused with: "You are already signed in. Did you forget to sign out the last time you visited this site? Are you using the SiteConnect mobile app with GPS? Please contact the manager for assistance."

The message does not ask the person to sign out, it points them at the manager, so sign them out yourself before they try again. A QR code scanned with the phone camera is refused in the same way.

On the kiosk, every sign-in failure appears under the heading "Already Signed In", including network problems, so read the message underneath rather than the heading. 

If a kiosk or camera QR sign-in came first 

The block does not work in both directions. A kiosk sign-in or a phone camera QR sign-in does not stop a later geofence sign-in at the same site, because no device is recorded against those sign-ins and the geofence check only looks at sign-ins from the same phone. Someone who signs in at the kiosk and then walks into the geofence ends up with two open sign-ins on that site. Worth watching on sites that use both. 

If a geofence exit follows a different sign-in method

If someone signs in using the mobile app, either by scanning a QR code in the app or with a manual GPS sign-in, and then walks out of the site's geofence, the geofence exit signs them out automatically, even though GPS did not sign them in.

Kiosk sign-ins and phone camera QR sign-ins are not closed this way. Those people have to sign out deliberately, by scanning out or at the kiosk. 

Note -  the one sign-in per site rule is scoped to a single site. An open sign-in at a different site does not block a sign-in here, even though the camera sign-in message mentions "this or another SiteConnect site". Being signed out of another site automatically only happens when that other site has "Enable Auto Sign-out for this Site when QR codes of other Sites are scanned" turned on.